Should it become necessary for clients to terminate their agreement with us, and the event date is greater than thirty (30) days from their termination, the caterer shall be entitled to retain twenty-five percent (25%) of the deposit and any expenditures, whether they have already been paid or payment is due, including, but not limited to the following: contracted labor, special orders, rentals and proposal costs.
If clients terminate their agreement within fourteen (14) days of the event, the caterer shall be entitled to retain the full deposit amount paid and seek any additional losses, including, but not limited to the following: contracted labor, special orders, rentals and proposal costs.
If clients terminate their agreement within five (5) days of the event, clients agree to pay full event costs per bid.
Should the event be cancelled by the caterer, the caterer will fully refund any deposit within ten (10) days of the cancellation date. If the event is within thirty (30) days of cancellation, the caterer will reimburse (or pay to the client the invoiced difference) in costs and expenses that the client incurred, paid to an alternative provider or providers based upon the total proposal bid. The client shall make reasonable effort to mitigate damages and obtain substantially similar services. The caterer’s responsibility is limited to items covered in the most recent accepted proposal by the client. Any additional items are at the client’s expense.
Means of Payment
You will receive the credit within a certain amount of days, depending on your card issuer’s policies. If you provided a check or cash, we may issue the refund in the form of a check.
If you have any questions on the refund process, contact us.